Support Pets Reviews

Support Pets has an overall rating of 4.7 based on 80 reviews. Customer feedback on Support Pets is mixed: Support Pets reviewers highlight positive aspects like quick response times, knowledgeable staff, easy application process and excellent customer service, which strongly appeal to individuals seeking emotional support animals, pet owners looking for certification, and those needing assistance with mental health. However, Support Pets is often criticized for its high costs, limited pet options, occasional delays in documentation and unclear policies.

4.7/5.0

80 reviews

5 Stars

18

4 Stars

4

3 Stars

2

2 Stars

0

1 Star

0

All Support Pets Reviews (80)
michaeldube0794
May 12, 2026
"ESA letter seemed legit"
The ESA letter seemed legit enough to me, and the process was straightforward. I didn’t run into any issues, so overall I’d say it was a decent experience and I’m satisfied with it.
william-Dietz
May 05, 2026
"Documents were clear and worked fine"
I used Support Pets because I was worried about getting the right documents. The process was simple. What I received matched what the site said. My letter also had the details my landlord needed.
There were no odd surprises. Nothing important was missing. I did reread a couple parts to be sure. But overall, the documents were accurate and easy to use.
johnbaisch7714
April 21, 2026
"I wasn’t sure what was allowed..."
I wasn’t sure what was allowed and what wasn’t, but their support team explained everything in a way that actually made sense. No confusing legal talk, no going in circles — just clear answers. It made me feel way more confident about what to do next!
DorisBrown_79
April 21, 2026
"Totally worth the money"
I used supportpets.com i was kind of shocked at how smooth it all was. Like, I was expecting some long, annoying process that would test my patience, but it was actually super easy and didn’t take forever. I’ve seen other places charging way more for pretty much the same thing, so this felt like such a relief. Seriously, no drama, no headaches, no regrets. I got exactly what I needed and felt like it was a really fair deal.
aprildavis6025
April 20, 2026
"Approval went fine, totally wasn’t stressing"
I got approved quickly, and the whole process was simple enough. I was definitely calm the entire time and absolutely not checking for updates more than necessary.
Keith_good00
April 20, 2026
"My documents from supportpets.com got to me fast..."
My documents from supportpets.com got to me fast, like faster than I expected. I thought I might be waiting around for a while, waiting and waiting, but they showed up in time and were super easy to open.
There’s not a whole lot more to say, it did exactly what I needed it to do. The timing was good, really good, so I’m happy with it. 5 stars from me
hello_sherrie966
April 17, 2026
"Renewal Was Simple and Stress-Free"
Renewing was easy, and I appreciated that it didn’t drag on. I just reviewed my details, made the payment, and everything went through without any issues. I did have one quick question, and support responded in a reasonable amount of time, which felt reassuring. Overall, it was a smooth, no-fuss experience, and that’s exactly what I was hoping for.
Paula_kong97
April 16, 2026
"Made my housing letter way easier"
They helped me get my housing accommodation letter figured out without making the process feel confusing, which I really appreciated. I had a couple of questions along the way, and support got back to me quickly — always a relief when you’re already stressed about paperwork. Overall, it made the whole thing a lot less overwhelming.
leongarcia0570
April 11, 2026
"Made my state forms way easier!"
They really knew the state rules and made the whole process painless :) Got everything done faster than I expected!
Stella-armendariz
April 09, 2026
"Had to chase support a bit"
Support did get back to me, but it took a couple of days, which was kind of annoying. I had to keep checking in and spend extra time following up when I really just wanted it handled. They did fix the issue in the end, so it turned out okay, but the waiting around definitely made it more of a hassle than it needed to be
Bobby-williams
March 30, 2026
"Order went through faster than expected"
I placed my order and it went through quicker than I thought it would. The confirmation email took a little while to show up, but it wasn’t a big deal. Overall, the process was smooth and fast enough for me, which I appreciate. Companies should make ordering simple and not waste people’s time, so I’m glad this one handled it well
mauricemontilla9636
March 21, 2026
"I expected the site to be a..."
I expected the site to be a little more confusing, but it was actually straightforward and didn’t give me any trouble. Easy enough to use.
JuliaNelson_41
March 16, 2026
"Really glad I went ahead with my ESA registration"
I wasn’t totally sure at first if I needed help with my ESA registration, but I’m glad I did it this way. The process was really easy, and support got back to me quickly when I had a question. I figured it was worth making sure everything was done right instead of stressing over it myself. Got my paperwork without any hassle, so overall it was a smooth experience
charlene_Freeman84
February 19, 2026
"I went through the application questionnaire on..."
I went through the application questionnaire on supportpets.com, and my gut reaction was that it was easy to follow. Most of the questions made sense right away, and I didn’t really have to stop and figure out what they were asking for. A couple of them felt like they could’ve been worded a little clearer, but overall it was simple, quick, and not stressful to finish...
Darren.honeywell
January 29, 2026
"Got it sorted out eventually"
Support was able to fix the issue with my account. It took a little longer than I hoped, but everything got handled in the end
lori.Jones
January 24, 2026
"My landlord accepted the letter with no hassle"
I used Support Pets for my ESA letter because I was expecting some kind of back-and-forth with my landlord. I tend to look for the catch in stuff like this, so I was watching for any signs they’d question it or ask for more paperwork, but I sent it over and they accepted it right away.
The whole thing took a couple days, and everything seemed to line up fine on their end. I was relieved, because moving with my pet had been stressing me out a lot, and this ended up being way smoother than the pattern I was bracing myself for
DUNKIN
January 22, 2026
"Wish I hadn’t waited so long"
I was nervous going into it and kind of put it off longer than I should’ve. Looking back, I wish I hadn’t stressed so much because the whole process was way simpler than I expected, and the licensed mental health professional I talked to actually listened without making me feel rushed.

I got my letter quicker than I thought I would, and support got back to me when I had a question. Overall it felt legit, low-pressure, and surprisingly easy. My only regret is not doing it sooner.
hello_nanci180
January 18, 2026
"Canceling Was Way Easier Than I Expected"
I ended up having to cancel and thought it was going to turn into a whole annoying process, but supportpets.com made it painless. Their support team got back to me quickly, explained how the refund would work, and everything went through just like they said it would. There wasn’t any awkward back and forth or pressure to change my mind, which I really appreciated. It was simple, straightforward, and left me feeling relieved and grateful they handled it that way.
denice_Postel99
January 16, 2026
"Pricing was a little confusing"
The service itself was fine, nothing really wrong there. I just wish the prices were easier to see upfront because I felt like I had to click around way too much just to figure out what I’d actually be paying. Kind of annoying...
rogerslattery7097
January 05, 2026
"They got back to me quick and..."
They got back to me quick and it was all easy. No runaround or anything, just a simple follow up.

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Support Pets Q&A

Does this work on plane travel

How does this work when traveling with your pets on an air craft?

Can I travel with my dog on airplane

You know, if someone tells you, you can't bring in the dog. Even though you have your animal certificate. There's nothing else you can do. But l

Is this ESA document will be accepted in Canada?

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